WLBPD 2012 Patron Survey 
Our goal @ WLBPD is to provide you with excellent service. 
Please complete and return this anonymous survey before April 11, 2012, and let us know what you think. Thank you for your input!

You may: 
	- Complete the survey and return it using the postage-paid, 
	   enclosed envelope. 
	- Complete the survey online at http://wlbpd.aadl.org/survey23	
	- Complete the survey over the phone by calling (734) 327-4224.

1. How did you initially come to learn about the National Library 
Services for the Blind and Physically Disabled, talking book services, or the WLBPD @ AADL? Check all that apply.
		  Friend or family member
		  Physician
	 	  Therapist or social worker
		  School
		  Senior center
		  Senior residence staff person
		  Flyer, newsletter, or other advertisement
		  Don't remember
		  Other 								

2. How frequently do you visit the WLBPD @ AADL in person? 
		  Daily
		  Weekly
		  Monthly
		  Annually
		  Never


	- What was the purpose of your visit? Check all that apply.
		  Apply for service
		  Check out WLBPD books or described videos
		  Check out AADL materials
		  Hang out / meet up with friends
		  Use the public computers
		  Use the Assistive Technology Lab
		  Attend a program
		  Report a problem with the service
		  Inquire about new services or programs
		  Make a suggestion
		  Other
	- How would you rate the service you received in person?
		Poor  	Fair  	   Neutral	   Good	      Excellent

3. How frequently do you call the WLBPD @ AADL?
		  Daily
		  Weekly
		  Monthly
		  Annually
		  Never
	- What was the purpose of your call? Check all that apply.
		  Apply for service
		  Order books, magazines, or described videos
		  Ask for recommendations on what to read or view next
		  Ask about my account
		  Report a problem with the service
		  Inquire about new services
		  Inquire about a program
		  Make a suggestion
		  Just wanted someone to talk to
		  Other 

       - How would you rate the service you received by phone?
		Poor  	Fair      Neutral	   Good	      Excellent

4. How frequently do you email the WLBPD @ AADL?
		  Daily
		  Weekly
		  Monthly
		  Annually
		  Never
	- What was the purpose of your email? Check all that apply.
		  Apply for service
		  Order books, magazines, or described videos
		  Ask for recomendations on what to read or view next
		  Ask about my account
		  Report a problem with the service
		  Inquire about new services
		  Inquire about a program
		  Make a suggestion
		  Just wanted someone to talk to
		  Other  
	- How would you rate the service you received by email?
		Poor  	Fair  	   Neutral	   Good	      Excellent

5. When you receive a WLBPD newsletter, do you read it?
		  Yes
		  Sometimes
		  No

6. How would you rate your experience with the new Digital Talking Book 			Machine?
		Poor  	Fair       Neutral	   Good	      Excellent 



7. Do you know that downloading books and magazines from BARD (the Braille and Audio Reading Download) is a service that is available to you?
		  Yes
		  No
	- If you have downloaded from BARD, how would you rate your 
	experience with the service?
		Poor  	Fair       Neutral	   Good	      Excellent

8. Are you able to read large print?
		  Yes
		  Sometimes. It depends on how large and/or the contrast.
		  No, but I have someone available to read printed items that I am 
		  otherwise unable to read.
		  No
	- Are you aware that as a WLBPD patron, you are also eligible to 
	receive Large Print Books-By-Mail as Free Matter for the Blind?
		  Yes
		  No
	- If yes, how would you rate your experience?
		Poor  	Fair       Neutral	   Good	      Excellent

9. Are you aware that the Downtown Ann Arbor District Library has a lab equipped with Assistive Technology equipment?
		  Yes
		  No

10. Which of the following types of assistive technology are you using or might be likely to use? Check all that apply.
		  Kurzweil 1000 text-to-speech and text-to-Braille Scanner Station with
 		  a Braille embosser
		  JAWS text-to-speech software
		  Closed-circuit television 
		  Mac station
		  IntelliKeys
		  Elevator tables
		  None of these

11. Are you aware that the WLBPD offers training and/or assistance in 
using Assistive Technology?
		  Yes
		  No
	- Have you ever received Assistive Technology assistance and/or 
	training through the WLBPD?
		  Yes
		  No
	- If yes, how would you rate your experience with the training service?
		Poor  	Fair  	    Neutral	   Good	      Excellent

12. Have you or a family member ever visited the WLBPD website at 
wlbpd.aadl.org?
		  Yes
		  No

13. How would you rate your overall experience with WLBPD @ AADL?
		Poor  	Fair  	    Neutral	   Good	      Excellent

14. Would you recommend WLBPD services to friends and family members?
		  Yes
		  No